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05/12/2019

Shipping and delivery conditions

At C&T FABRICATION S.L, we send orders to all Member States of the European Union and abroad with a delivery time of between one and fifteen working days, depending on the country of destination.

The prices reflected for NON-EEC countries (not belonging to the European Economic Community) DO NOT include shipments, fees, tariffs, taxes or any other expenses that the shipment may generate, such charges will be borne by the buyer in the destination country when receiving the order or according to the customs procedure of the country receiving the merchandise.

We work with several transport companies depending on where we should send the orders.

These companies are: GLS, ASM and DHL. But they may change or be others at the will of C&T FABRICATION S.L

Any of these companies delivers from Monday to Friday between 08:00 and 19:00, in the case of Spain, and until 12:00 noon in the rest of the countries.

The delivery of the order will be made at the address you indicate in the form and / or in your private area.  

The delivery times stated in this section are only indicative, and therefore, they will be effective provided there are no setbacks or causes of force majeure or errors in the process (for example, if the address provided by the User is incorrect).

Deliveries are not made on holidays or weekends. It is also not possible to choose a specific or customized delivery time.

Locate my order.

As soon as we send your order, you will receive an order location code in your email so you can locate it and know the status of the shipment. If you have problems finding your order, please contact us by email at: INFO@TECNIKOA.COM.

Problems to make the delivery.

If the selected transport company fails to deliver your order, it undertakes to store it at its nearest office for a maximum period of 15 working days. In these cases, the carrier will leave a notification at your address or inform you by SMS so you can contact them and go pick up the package.

Therefore, we will provide the carrier with your telephone number, so that it can contact you directly and can arrange an appointment with you for the delivery of the package.

Forwarding of returned orders.

When an order is returned to us as a result of an error or a fact of your responsibility, then you will have to pay the costs of returning the order. In these cases, the payment of the shipping costs will be made to freight paid according to the rate in force in the carrier.

Delivery of the order.

Upon delivery of the order, you will receive the corresponding delivery note and the original invoice. If you do not receive the original invoice, you can request it by email, to the address INFO@TECNIKOA.COM, indicating the holder of the invoice, the corresponding order number and the address where you wish to receive it, and we will send it to you.

The shipping costs of the order will be indicated in the shopping cart and you must assume them.