05/12/2019

Cancellations and returns

Regarding cancellations, we distinguish two assumptions:

In the event that your order has already entered the manufacturing phase, it will not be possible to cancel the order.

However, if your order has NOT entered the manufacturing phase, it will be possible to cancel the order.

In this case, you must send an email to info@tocnikoa.com or simply by entering your account, you can cancel the order if 12h has not elapsed since you made it.

Once we receive the cancellation order, we will contact you, in case there is any doubt or question about the cancellation.

Returns or right of withdrawal.

If you have already received your order and it presents a problem, or if for some reason you are not satisfied or you simply want to return the order, you can return it within 14 days from the day you receive the order at the address you indicated, thereby withdrawing from the contract made.

Only returns of new, complete and unused products are accepted, provided they meet the following conditions:

Products must be returned intact. They cannot be used or damaged.

Products will be returned in their original packaging.

The number of the order that we have provided you, must appear clearly written on the outside where the shipping address is indicated.

The return must be made by CERTIFIED MAIL to be delivered directly to the destination or through a specialized parcel delivery company.

The return must meet all these conditions to be accepted.

At the moment in TECNIKOA we verify that the conditions indicated above are met, we will send you an email and inform you about the acceptance of the return as well as the time it will take to refund the money delivered as payment for the returned products.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract, through an unequivocal statement, to info@tecnikoa.com.

The shipping costs in these cases will be your responsibility and will be paid on delivery.

In case you exercise the right of withdrawal, we will refund all payments you have made to us, including delivery costs without undue delay, no later than 14 calendar days from the date you inform us of your decision.

The refund will be made using the same payment method that you would have used for the initial transaction. You will not incur any expenses as a result of the reimbursement. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods, or until you have submitted proof of return of the same, depending on which condition is met first.

Discontinued product.

In case the product is discontinued or it is not possible to replenish its stocks, you will be informed of it so that you can either select a new product with similar characteristics and price or cancel the order.

If you decide to cancel the order, we will refund all the amounts you would have paid.

Fortuitous case and force majeure.

None of us (neither TECNIKOA nor you as a User) will be responsible for the delay in the execution of our obligations or for the non-execution of them (except for non-payment or non-delivery of the requested product), if this breach was motivated for fortuitous cases or force majeure reasons, as established by our Civil Code.

That is why, in case of a fortuitous and / or force majeure case, we will notify you immediately, so that we are aware of it.

In these cases, the deadlines agreed and expressed in this article will be extended for at least the period of time that the force majeure or the fortuitous case has lasted. However, if the cause of force majeure lasts more than three months, either party may terminate the contract.

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